Warranty Parts Credit Request

Submit warranty claims for defective parts, report field issues, or request service from Williams Comfort Products and Cozy.

Claim ID: —

Parts Requiring Factory Return

Blower assemblies, burners, burner control assemblies, ignition controls, motor assemblies, and valves must be returned to the factory for warranty credit. Pre-authorization is not required.

Submission Requirements

  • One warranty form per customer invoice
  • All fields must be completed - incomplete forms will not be processed
  • Response provided within 7 business days of submission

Deadlines

  • Shipping discrepancies or carrier loss: Submit within 3 business days of delivery with signed POD stating shortage or damage
  • Pricing discrepancies: Submit within 30 business days of shipment

United States

Return parts to:

Williams/Cozy Returns Department
220 West Laurel Street
Colton, CA 92324

Email: orders@wfc-fc.com

Canada

Email for RMA number and return instructions:

asummers@ontor.com

Do not ship until you receive your RMA and return address.

Your Information

Confirmation will be sent here

What Do You Need?

Before you submit: Defective parts must be returned to Williams for credit. US returns ship to 220 West Laurel Street, Colton, CA 92324. Canadian distributors will receive an RMA number and return address by email after submission.

Purchase Information

Defective Parts

Add one entry per defective part you're requesting credit for.

Photos (Optional)

Product Details

Photos or Videos

Time-sensitive: Shipping damage claims must be submitted within 3 business days of delivery with a signed POD stating shortage or damage.

Shipment Details

Photos and POD (required)

Deadline: Pricing discrepancy claims must be submitted within 30 business days of shipment.

Invoice Details

Your Question

Electronic Signature