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FAQs

  • AC2030TN (Plug-In/No Battery) Troubleshooting
  • Which conversion kit do I need?
  • How to find the model & serial number on unit?
  • Can I repaint my furnace cover?
  • Can I purchase a new cover for my furnace?
  • What is the warranty?
  • Can you send me a brochure on your products?
  • What color is the furnace?
  • Where do I locate clearance and installation details?
  • Can “Vent-Free” heaters be installed in California?
  • Are your products approved for sale in Canada?
  • Does the blower increase efficiency?
  • What accessories are available for my Williams furnace?
  • Can the furnace be converted from LP to natural or natural to LP gas?
  • I have an older model furnace, where do I find a current model number?

Troubleshooting

  • Gravity Top Vent Limit Switch Tripping Troubleshooting Guide
  • Where do I locate troubleshooting information?
  • Which conversion kit do I need?
  • What is causing my Direct-Vent heater pilot to go out?
  • How do I light my pilot?
  • Why is My Vent Switch Tripping?

How-To Videos

  • How do I light my pilot?
  • How to find your model & serial number
  • How to Correctly Wire the Thermostat for Monterey Models
  • My Monterey wall furnace will not turn on, how do I get it working?

Types of Furnaces

  • What is a “Top-Vent” furnace?
  • What is a “Direct-Vent” furnace?
  • What is a “Gravity Vented” furnace?
  • What is a “Counterflow” furnace?
  • What is the difference between a central furnace and a Williams’ furnace?
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What is a “Gravity Vented” furnace?

Williams’ “gravity” furnaces have no blower to move the heated air around the room. Heated air is circulated because heated air rises and cooler air falls. The Williams’ Monterey, Direct-Vent Gravity and Console Room Heaters are examples of “Gravity” furnaces.

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