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FAQs

  • AC2030TN (Plug-In/No Battery) Troubleshooting
  • Which conversion kit do I need?
  • How to find the model & serial number on unit?
  • Can I repaint my furnace cover?
  • Can I purchase a new cover for my furnace?
  • What is the warranty?
  • Can you send me a brochure on your products?
  • What color is the furnace?
  • Where do I locate clearance and installation details?
  • Can “Vent-Free” heaters be installed in California?
  • Are your products approved for sale in Canada?
  • Does the blower increase efficiency?
  • What accessories are available for my Williams furnace?
  • Can the furnace be converted from LP to natural or natural to LP gas?
  • I have an older model furnace, where do I find a current model number?

Troubleshooting

  • Gravity Top Vent Limit Switch Tripping Troubleshooting Guide
  • Where do I locate troubleshooting information?
  • Which conversion kit do I need?
  • What is causing my Direct-Vent heater pilot to go out?
  • How do I light my pilot?
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How-To Videos

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  • How to Correctly Wire the Thermostat for Monterey Models
  • My Monterey wall furnace will not turn on, how do I get it working?

Types of Furnaces

  • What is a “Top-Vent” furnace?
  • What is a “Direct-Vent” furnace?
  • What is a “Gravity Vented” furnace?
  • What is a “Counterflow” furnace?
  • What is the difference between a central furnace and a Williams’ furnace?
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What is a “Top-Vent” furnace?

A “Top-Vent” furnace must be vented vertically up through the roof. This way it may be centrally located inside the home on an inside wall. The combusibles will go up the vent and discharge outside.

Monterey Top-Vent Gravity Models include 2509821, 2509621A, 2509822, 2509622A, 3509821, 3509621A, 3509822, 3509622A, 5009821, 5009621A, 5009822 and 5009622A.

Forsaire Top-Vent Counterflow Models include 6008532, 6008531, 3508632, 3508631, 5008632, 5008631, 6508632, 6508631, 3508232, 3508231, 5508232 and 5508321.

Console Room Heater Models include #2001622A, 2001621A, 3501522A, 3501521A, 3501922A, 3501921A, 5001522A, 5001521A, 5001922A, 5001921A, 6501522A, 6501521A, 6501922A, 6501921A, 2001622A, 2001621A, 3502522A, 3502521A, 3502922A, 3502921A, 5002522A, 5002521A, 5002922A, 5002921A, 6502522A, 6502521A, 6502922A and 6502921A.

Floor Furnace Models include 4505622A, 4505621A, 6005622A and 6005621A.

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